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USTA Employment

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Careers at the USTA

From time to time we have positions open, and when we do they are posted below, on this page. The U.S. Trotting Association offers competitive wages, and a full range of benefits, including a self-directed retirement investment program; a 401k program with company matching; medical, dental, and vision insurance; and a comprehensive schedule of vacation days and holidays.

While background in the harness racing or Standardbred breeding industry is a plus, it is often not necessary for applicants to possess such expertise. When it is, it will be expressly stated in the job description.

The U.S. Trotting Association is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, religion, age, disability or military status in employment or the provision of services.

When contacted for an interview, an applicant who requires special accommodations due to a disability should notify the office at the time he/she is contacted so that proper arrangements can be made for the interview.

Employment FAQ

What types of jobs are there?

We offer positions in multiple fields, including member service, information technology, journalism, and more. Many are skilled positions, for which specific knowledge is required. Such requirements will be clearly listed in any job posting.

Do I have to relocate to be involved with the USTA?

The main office is located in Westerville, Ohio, and employees are required to work on-site. A job listing will note if a position requires the performance of duties at a remote location.

Do you offer internships?

We offer two types of internships as the USTA. In our Communications Department, we offer quarterly internships in journalism and advertising. These internships typically require a 10 hour work week. We also offer full-time, summer internships in our Information & Research Department developing pedigrees. To learn more, send email inquiries to human.resources@ustrotting.com

How do I apply to an open position?

Your resume, including job history, should be sent to the U.S. Trotting Association via e-mail to human.resources@ustrotting.com or by U.S. mail, to The U.S. Trotting Association, Attn: Human Resources, 6130 S. Sunbury Rd. Westerville, OH 43081-9309, unless otherwise noted in the listing for a position.

Open Positions

Title: Member Services Representative
Supervisor: Assistant Registrar

Position Summary
The member service representative has direct contact with the public, members and non-members, on a daily basis. The representative will process all aspects of registration and membership services, and answer phone and email inquiries.

Job Duties
  • Process and facilitate all aspects of registration and membership, including but not limited to:
    • New and renewal memberships
    • Transfer of ownership
    • Foal registrations
    • Driver, trainer and officials licensing
    • Import and export applications
    • New names and/or name changes
    • Driving colors
  • Answer questions, or trouble shoots issues, for members and non-members, requesting assistance with harness racing, standardbred horses, sales, etc.
  • Guide and assist members through online services, where applicable
  • Direct incoming phone calls to other departments as appropriate
Qualifications/Requirements
  • Knowledge of harness racing terms and language
  • Excellent customer service skills, on phone and in person
  • Ability to multi-task in a fast-paced environment
  • Detail orientation and accuracy
  • Superior verbal and written communication skills
  • Exceptional teamwork skills
  • Punctuality is a must
  • Excellent organization skills
  • Good computer skills, especially in Microsoft Outlook and Word; data entry skills for Customer Management System and in-house PATICs software
  • Excellent problem solving skills
  • Professionalism

Hours: 40 hours per week; Monday – Friday, 8:00 am – 4:30 pm

Location: USTA Headquarters, Westerville, OH

Benefits: This position is eligible for the USTA benefits package, which includes Health, Dental, Vision, Group Life, Short and Long Term Disability and more.

How to Apply:
Candidates interested in this position should send their resume and cover letter:

U.S. Trotting Association
Attn: Human Resources
6130 S. Sunbury Rd.
Westerville, OH 43081

Or by email to
human.resources@ustrotting.com

Applications are due Friday, November 15, 2019.